Terms and Conditions

Please read these terms and conditions carefully before using our website and services.

1. Who We Are

These Terms and Conditions apply to all purchases made through

 www.bedshubltd.co.uk 

The website is owned and operated by Bedshub Ltd, trading as Bedshub.
In these Terms, “we”, “us”, and “our” refer to Bedshub Ltd.

Contact Information

  • Email: info@bedshubltd.co.uk
  • Telephone: +44 7541 904234

2. How These Terms Apply

These Terms govern:

  • purchases made on our website
  • delivery of products
  • optional assembly services
  • use of our website

When you place an order with us, these Terms form a legally binding contract between you and us.

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

We may update these Terms occasionally. The version active at the time you place your order will apply, unless changes are required by law.

3. Definitions

  • Consumer: An individual purchasing mainly for personal or household use
  • Business Customer: A buyer purchasing primarily for commercial or professional purposes
  • Products: Bed frames, mattresses, storage boxes, and other items sold on our website
  • Assembly Service: Optional service where the bed is delivered to a chosen room and assembled
  • Bespoke Products: Items made to specific customer requirements, such as custom sizes or personalised designs confirmed in writing

4. Product Details & Images

We aim to provide accurate product descriptions, specifications, and measurements. However, colours and finishes may appear differently depending on screen settings and lighting conditions.

4.1 Fabric & Colour Selection

Where available, we offer fabric samples and strongly encourage customers to order them before purchasing.
If you choose not to request samples, you accept that colours or textures may differ from online images.

4.2 Errors & Corrections

If we discover a significant error in pricing or product details after you place an order, we will contact you promptly. You may either proceed with the corrected information or cancel your order for a full refund.

5. Orders & Contract Formation

Submitting an order constitutes an offer to purchase Products.

A contract is formed only once we send you an order confirmation email.

If a Product becomes unavailable after ordering, we will notify you and refund any payments made for that item.

6. Prices, Payments & Promotions

All prices are shown in GBP (£) and include VAT where applicable.

Accepted payment methods are displayed at checkout. You must only use payment methods you are authorised to use.

6.1 Discount Codes

  • Discount codes are usually limited to one per order
  • Codes cannot be combined unless stated
  • Promotions may be withdrawn at any time, but confirmed orders remain unaffected

7. Deposits

Some orders may require a deposit as part payment.

  • For standard (non-bespoke) orders, deposits are refundable in line with our cancellation policy
  • For bespoke orders, different rules apply (see Section 10.9)

8. Order Changes

If you wish to amend an order, contact us as soon as possible.

If changes are possible, we will confirm any price difference and revised delivery timeline.
Once an order is in production or scheduled for dispatch, changes may no longer be available.

9. Delivery, Access & Risk

9.1 Delivery Areas

We deliver across mainland UK.
Some regions (e.g. Highlands, Northern Ireland, offshore islands) may have longer delivery times or additional charges.

9.2 Delivery Estimates

Delivery times shown are estimates only and not guaranteed unless confirmed in writing.

Many items are made to order, and lead times can vary by product and season.

9.3 Delivery Method

Standard delivery is to your front door.
If Assembly Service is purchased, delivery will be made to your chosen room and assembled, subject to safe access.

9.4 Customer Responsibilities

You must ensure safe and clear access for delivery and assembly.
Please measure doorways, staircases, and corridors before ordering.

If delivery or assembly cannot be completed due to access issues, re-delivery or re-booking fees may apply. Any fees will be confirmed before rebooking.

9.5 Missed Deliveries

If delivery fails due to no one being available or access issues, additional charges for re-delivery or storage may apply.

9.6 Delays Beyond Our Control

We are not liable for delays caused by events outside our reasonable control, such as extreme weather or courier disruptions.

9.7 Risk & Ownership

Risk transfers to you upon delivery.
Ownership transfers once full payment has been received.

10. Cancellations, Returns & Refunds

This section applies to Consumers only.

10.1 Right to Cancel

You have the legal right to cancel within 14 days of receiving your Products, unless an exception applies.

10.2 How to Cancel

Email us with:

  • your order number
  • your name
  • a clear cancellation request

10.3 Returning Items

Returned items must be sent back within 14 days of cancellation.
Unless goods are faulty, return shipping costs are the customer’s responsibility.

10.4 Condition of Returns

Products may be inspected as in a shop.
Excessive handling or use may result in a reduced refund.
For hygiene reasons, used items may not be accepted.

10.5 Refund Timing

Refunds are issued within 14 days of receiving returned items or proof of return.

10.6 Delivery Charges

Standard delivery charges are refunded for full order cancellations.
Optional or premium delivery services are non-refundable unless goods are faulty.

10.7 Exchanges

Exchanges are not guaranteed but may be arranged at our discretion, with any costs confirmed in advance.

10.8 Incorrect Size Orders

If you ordered the wrong size, cancellation rights still apply for non-bespoke items. Return costs remain your responsibility.

10.9 Bespoke Products

Cancellation rights may not apply to bespoke or personalised items.
If cancelled, we may retain reasonable costs already incurred and will explain these upon request.

11. Damaged, Missing or Faulty Goods

11.1 On Delivery

Inspect items upon arrival and notify us promptly of any issues.

11.2 Reporting Timeframe

Please report damage or missing parts within 24 hours for fastest resolution.

11.3 Faulty Products

Your statutory consumer rights apply where goods are faulty or misdescribed.

11.4 Resolution

We may offer repair, replacement parts, replacement products, or refunds as appropriate.

12. Warranty

Bed frames include a 24-month manufacturing warranty, subject to conditions in our Warranty Policy.

The warranty excludes normal wear, misuse, accidental damage, incorrect assembly, or unauthorised alterations.

If there is any conflict, the Warranty Policy applies specifically to warranty claims.

13. Assembly Service

Assembly includes room placement and assembly only.
It does not include removal of old furniture or waste unless agreed in writing.

Safe and clear access must be provided.

14. Finance & Third-Party Payments

Finance options may be offered at checkout and are subject to approval and third-party terms.

Any finance agreements are between you and the provider.

15. Marketing Communications

We only send marketing communications where you have opted in or where legally permitted.

You can unsubscribe at any time.
For details on personal data use, see our Privacy Policy.

16. Website Use & Intellectual Property

All website content is owned by us or our licensors and protected by intellectual property laws.

You may not copy or use website content for commercial purposes without written permission.

17. Governing Law & Complaints

These Terms are governed by the laws of England and Wales.

Consumers in Scotland or Northern Ireland may bring claims in their local courts.

Please contact customer service first if you have a complaint — we aim to resolve issues fairly and quickly.

18. Contact Us

Customer Support

WhatsApp:+44 7541 904234

Email: info@bedshubltd.co.uk

Phone: +44 7541 904234