01. Your Rights

Under the Consumer Rights Act 2015, all products must be:

• As described
• Of satisfactory quality
• Fit for purpose

If faulty, you are entitled to a repair, replacement, or refund.

02. 30-Day Window

Change of mind? Return within 30 days if:

• Item is unused & original condition
• Original packaging is intact

*Return costs apply for change of mind.

03. Faulty or Damaged

• < 30 Days: Full refund or replacement
• 30 Days – 6 Months: Repair or replacement
• > 6 Months: Manufacturing fault evidence required

04. 2-Year Guarantee

Our commitment covers:

• Frame integrity
• Manufacturing defects
• Construction faults

05. What Is Not Covered

• Normal wear and tear
• Accidental damage/misuse
• Improper assembly

06. Size & Access

Free returns NOT available for:

• Incorrect size ordered
• Items that don’t fit through doors

07. How to Request a Return

We’ve made the process simple. Just follow these steps:

08. Refund Policy

• Issued to original payment method
• Processing time depends on bank
• Confirmation sent once issued